Teacher Communication & Support Helpdesk

Direct Communications Channels

Every ticket and message submitted through our support desk is personally reviewed by Steven Gage and our educational development team. Please choose the appropriate channel below to ensure the fastest resolution:

School District IT Whitelisting & Network Configuration

School districts frequently employ automated firewalls and web filters (such as Securly, GoGuardian, Lightspeed Systems, Fortinet, or Cisco Umbrella) that restrict unclassified web games by default. Because our platform is purely educational and completely ad-safe, IT administrators can whitelist our domain in less than two minutes.

District Firewall Whitelist Parameters

If your district network administrator requires a written safety assurance statement or a formal Voluntary Product Accessibility Template (VPAT), please email fishnsteve@protonmail.com with your school district name and contact officer.

Custom Curriculum Trivia Deck Requests

Are you introducing a specialized unit in biology, world geography, French conjugations, or state history? We build customized question sets for teachers at zero financial cost so your students can play our review games with your exact curriculum content.

How to Submit Questions

1. Choose Your Game Target: Specify whether the questions are for team survey reviews (such as Classroom Feud) or multiple-choice fortress defense (such as Castle Wars).
2. Format Your Question Bank: Send questions in a plain spreadsheet (CSV), Google Doc link, or simple text file. For survey-style games, provide a question prompt along with 4 to 8 ranked answers with realistic point valuations.
3. Sample Survey Submission Structure:

   Question: Name 5 major organs belonging to the Human Digestive System.
   Answers:
   1. Stomach (35 points)
   2. Small Intestine (25 points)
   3. Esophagus (18 points)
   4. Liver (12 points)
   5. Large Intestine (10 points)

4. Turnaround Time: We package, verify, and launch verified educator decks within 48 to 72 hours, providing you with a custom room URL to share with your students or project directly on your board.

Smartboard & Display Hardware Troubleshooting

Our games are tested across major K-12 interactive flat panels (IFPDs) and student computing environments. If you encounter an unexpected display or input issue, consult the hardware checklist below:

• Promethean ActivPanel (Chromium Browser): Ensure multi-touch palm rejection is toggled off in panel settings if multiple students are tapping simultaneous cards in Steven's Memory Match.
• SMART Board (GX & MX Series): In SMART Notebook or Lumio browser view, enable hardware acceleration in Chrome flags (chrome://flags/#enable-gpu-rasterization) to ensure smooth 60 FPS transitions in 3D canvas activities.
• Chromebooks (ChromeOS 118+): If sound effects fail to trigger, click anywhere inside the game viewport once after launch. Chrome's Autoplay Policy requires an initial user interaction before permitting Web Audio API context initialization.
• iPad / Tablet Stylus: All sketching games (such as Animal Sketcher and Bus Sketcher) support active stylus pressure sensitivity and standard capacitive rubber-tip styluses without requiring third-party drivers.